Frequently Asked Questions & Party Tips
Q: How will I know if I can fit a certain tent in the area I have?
A: First thing that you need to do is measure the area in which you want to put the tent. You must add 10 feet to the dimensions for staking. (This means that if you want a 20’ x 40’ tent then you need an area that is at least 30’ x 50’). This area must be flat with no obstacles in the way such as bushes, fences, rocks, trees, swing sets, pools, patios, decks or any other objects. We will need a height clearance of around 18 feet. If the dimensions that you come up with do not meet our requirements then we will be unable to install your tent. If your area is close to these requirements or if you have a concern then please email us a couple of digital photos of the area along with the measurements to email@example.com. We will respond as soon as possible to let you know if the tent is going to fit. If the tent is going on a patio and can’t be staked then you will need to get a frame tent. If the tent is going on asphalt you must notify us at least 2 days prior to your installation date. We may need to drill into the asphalt in order to stake the tent, but we will fill the holes with real tar after the removal. There is an extra charge for this. Required dimensions needed for all tent sizes to fit are described on all invoices and estimates.
Q: Do prices include set up and delivery?
Q: I am ready to make my reservation. How do I go about placing an order?
Q: How far in advance should I reserve the equipment I need for my event?
Q: What forms of payment do you accept?
Q: How long does it take for Big Top to set up?
Q: Do I need to be present when Big Top delivers or sets up?
Q: When should I have my lawn cut before my party?
A: Make sure you DO NOT cut your grass the day of your tent install. The green sap that is left on the surface of your lawn will stain our equipment as we have to lay most of it on the ground during our install. Another reason would be that we wouldn’t want your landscaper or yourself to interfere with the installation of your party. It is always best to leave your grass a little long. Grass wears better when it is longer. If your party were on a Saturday you would want your lawn to be mowed no later than Wednesday. Cutting your lawn after the tent has been installed can be extremely difficult with all the poles and stakes in the way.
Q: Should I rent sidewalls for my tent in case it rains?
Q: What is your rain date policy?
Q: What is your policy for cancellation and order adjustments?
Q: What’s the difference between a frame tent and a pole tent?
Q: I need to rent a dance floor, what size will I need?
*All our dance floors must be under a tent or used indoors and set up on a flat
clean area. It is very important to keep our dance floors dry and clean
Make sure that you shut off your sprinkler system while our equipment is set up on your property. Water and rain will absolutely damage our equipment. It is also very important that you make sure that all our equipment is set up under a tent or stored in a garage to keep the water away.